Performance Breakthrough
The FOUR Secrets of Passionate Organizations

Archives: Case Studies


Secret: Celebration

DialAmerica, headquartered in Mahwah, New Jersey, is one of the nation’s largest privately owned dedicated domestic call center companies. Lissa Love and Eileen Renowden, DialAmerica’s two senior vice presidents of client service, wanted to compliment the company’s sales activities by leveraging their account managers to drum up more business with current clients. These are not … Continued

The Clarient Group

Secret: Impact

Charlie Buscarino is the owner of The Clarient Group, technology consultants based in New York City. After nine years, Charlie realized that to take his business to the next level, he would need to learn new skills. A sole business owner with- out a mentor, he was frustrated that he might be destined to learn the … Continued

Greater Mankato Growth, Inc.

Secret: Leverage

Jonathan Zierdt is the president and CEO of Greater Mankato Growth, Inc., an integrated chamber of commerce, eco- nomic development, tourism and downtown organization serving Mankato, Minnesota. Back in 2007, Jonathan was asked to merge the chamber of commerce, economic development, and tourism func- tions into one organization—a difficult undertaking and one Jonathan and his … Continued

Hockomock Area YMCA

Secret: Acceptance

Ed Hurley has been the president of the Hockomock Area YMCA in Massachusetts for twenty-one years. He has guided the organization to become one of the largest YMCAs in New England with three full-facility locations serving fifteen communities, with over 31,000 members and a full-time staff of one hundred. (Including part-time staff, they will employ … Continued